Privacy Policy

Depending on how you interact with our store, we may collect or process contact information, order and transaction information, account information where applicable, information provided to customer support, device and website-usage information, and payment-related information required by Shopify and applicable payment providers to authorize and process a transaction.

Elmoraven™ does not store complete credit or debit card numbers on its own servers.

Personal information may be collected directly from you when you place an order or contact us; automatically through cookies and similar technologies when you use the website; from Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction; and from advertising, analytics, or marketing services where those services are enabled and permitted.

Personal information may be used to process, verify, fulfill, and deliver orders; send confirmations, shipment notices, and tracking information; provide customer service; review returns, refunds, disputes, and payment questions; detect and prevent fraud and security incidents; maintain and improve our website; provide marketing communications where permitted; meet legal, accounting, tax, and recordkeeping obligations; and establish, exercise, or defend legal claims.

We may use cookies, pixels, logs, and similar technologies for website functionality, checkout, shopping-cart operation, user preferences, analytics, security, fraud prevention, and advertising where applicable. Your browser or device controls may allow you to restrict or remove certain cookies. Disabling cookies necessary for store operation may affect website, account, cart, or checkout functionality.

Personal information may be disclosed to service providers reasonably necessary to operate our store, complete transactions, or provide requested services, including Shopify and other e-commerce providers; payment processors and financial-service providers; shipping carriers, warehouses, and fulfillment partners; customer-service and communication providers; analytics, hosting, website-security, and fraud-prevention providers; advertising and marketing providers where applicable; professional advisers; and government or regulatory authorities where required or permitted by law.

We do not rent personal information to unrelated third parties for their independent use. Depending on technologies enabled on the store, certain advertising or analytics activities may be treated as a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws even when no money is exchanged. Where applicable, eligible users may exercise available privacy choices by contacting us.

Our online store uses Shopify’s e-commerce infrastructure. Information necessary to operate the store and complete purchases may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Personal information is retained for as long as reasonably necessary for order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it is used.

Depending on your place of residence and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or a copy of certain information; to limit or object to certain processing; or to exercise choices relating to targeted advertising or similar activities where applicable.

To submit a privacy request, contact service@elmoraven.com. We may need to verify your identity before completing certain requests.

Our store is not directed to children for independent purchasing. We do not knowingly seek to collect personal information from children in a manner inconsistent with applicable law. If you believe a child has provided personal information improperly, please contact us.

Because our business, Shopify, payment providers, fulfillment partners, shipping carriers, or other service providers may operate in multiple countries, personal information may be processed or stored outside your state, province, or country, subject to applicable legal requirements.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no internet transmission, storage system, or security method can be guaranteed to be completely secure.

The website may use or link to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when appropriate.

Where permitted, we may send promotional or marketing communications. You may use the unsubscribe method included in applicable marketing messages or contact us to request assistance. Transactional communications relating to orders or customer service may still be sent when necessary.

For privacy questions or requests, contact service@elmoraven.com. Customer service is available 8:00 AM – 10:00 PM Daily.

We may revise this Privacy Policy when our services, business practices, technology, service providers, or applicable requirements change. The current version will be published on elmoraven.com with an updated revision date where appropriate.